How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Solar Charge Controllers
Solar MPPT Controllers
Tracer BP series
Solar PWM controllers
Solar street light Controllers
Tracer LPLI series
Solar power station controllers
TracerAN high current
Solar RVs / Vessels controllers
High Frequency Inverters
Low Frequency Inverters
Upower Hybrid Inverter/Charger
How can I connect to the eBox-WiFi?
How can I connect to eBox-BLE?
Does the App support OTG cable in iOS?
What to do if the PC software shows "Time out error"?
How to update my eBox-WiFi-01 web firmware to latest version to enable the STA mode?
See all 7 articles
Software and Application FAQs
How to avoid the parameters go back to default after modifaction on App?
How many controllers can be monitored on the phone Apps?
Where can I find the software for my devices?
Where can I find the iOS application?
How to set the Lithium battery via the eBox-WiFi or eBox-BLE?
See all 12 articles
Solar Charge Controllers FAQs
How to change the LCD backlight time of the controller?
How to connect the Remote Battery Voltage Sensor(RBVS) to the battery?
Hardware - Solar Panels
How does a photovoltaic panel work?
What is the efficiency of a solar panel?
What is a series/parallel connection?
How to make solar panels series or parallel?
How many solar panels do I need for my system?
See all 21 articles
Hardware - Wiring
What gauge wire should I use?
What is grounding in off-grid solar and what it is for?
The wiring diagram for a common off-grid installation
What is polarity?
Hardware - Protective Switches
Where do I exactly needs breakers or fuses?
What size fuse do I need for my installation?
What is over current protection?
What is the difference between AC and DC protection?
Hardware - Charge controller
MPPT vs PWM solar charge controller
How to size my charge controller?
What are the parameters shown in my controllers LCD?
What kind of batteries I can charge with my charge controller?
How can I monitor my off-grid system locally and remote?
See all 27 articles
Hardware - Inverter
What is the difference between a high frequency and low frequency inverter?
What is SPWM technology?
What is an Inverter and how does it work?
What is power factor?
What size inverter do I need?
See all 32 articles
Hardware - Monitoring Device
What is MT50?
How can I monitor my charge controller?
How can I monitor my inverter?
How can I monitor my off-grid system?
Help Desk Software